In Privacy Protection Our 6 Core Principles
Full Encryption
All your personal information is protected through SSL/TLS encryption. No third party can access your data.
Data Sales Prohibited
Jowa9 never sells your personal information. Your name, phone number, or email will never be passed on to any advertiser.
Your Control
You may view, correct, or request deletion of your information at any time.
Secure Storage
Data stored on our servers is regularly audited. Any unnecessary data is automatically deleted after a set period.
Regular Security Audits
Third-party experts regularly audit jowa9's security systems to ensure everything is functioning as it should.
Transparency in Bengali
We believe nothing should be hidden behind complex legal language. That is why all our policies are written in plain, straightforward terms.
01 Introduction — Why This Policy?
Using jowa9.pro means you are sharing certain information with us. You have the right to know how that information is used. This Privacy Policy explains exactly that — no hidden clauses, no fine print buried in legal jargon.
At jowa9, earning your trust as an entertainment and online gaming platform is our greatest achievement. That is why, when it comes to protecting your data, we do not just make promises — we take real, effective action.
In Brief: jowa9 uses your information solely to provide services and ensure security. It is never sold or shared without your permission.
By accessing jowa9.pro or creating an account, you agree to this Privacy Policy. If you have any objections, please contact us before using the platform.
02 What Information Do We Collect?
Jowa9 collects two types of information — what you provide directly, and what is gathered automatically.
Information You Provide Directly:
- Name, phone number & email address (collected at registration)
- Date of birth (for age verification)
- Proof of identity & address (collected during KYC verification)
- Payment method details (for transaction processing)
Automatically Collected Information:
- IP address and device type (for security purposes)
- Browser Type & Operating System
- Time spent on each page of the platform
- Gaming Activity & Transaction History
- Cookies & Session Data
Important: Full payment card numbers are never stored on jowa9's servers. All payments are processed through secure third-party gateways.
03 How Do We Use Your Information?
Data collected is used solely for the following purposes:
- Account Management: To create and manage your account.
- Service Delivery: To provide games, bonuses, and other benefits.
- Contact: For important updates, security alerts, and support.
- Security: To detect fraud and misuse.
- Legal Obligations: To comply with applicable laws.
- Service Improvement: To improve your platform experience (using anonymised data).
Our Commitment: jowa9 never shares your information with third parties for advertising purposes.
You can opt out of promotional emails or notifications at any time through your account settings. However, critical security messages cannot be disabled — this is for your own protection.
04 Data Sharing — When & With Whom?
Jowa9 does not typically share your information with anyone. However, in certain specific circumstances, limited data sharing may be necessary:
| Data Recipients | Purpose | Is Your Consent Required? |
|---|---|---|
| Payment Gateway | Transaction Processing | Yes (at the time of registration) |
| Law Enforcement Agencies | Compliance with Legal Requirements | No (Legal Obligation) |
| KYC Verification Provider | Identity Verification | Yes (at the time of registration) |
| Advertisers | Not Applicable | Never |
| Third-Party Sales | Not Applicable | Never |
Before sharing data with any partner or service provider, jowa9 ensures they adhere to the same standard of privacy practices.
05 Cookies & Tracking Technologies
Jowa9 uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience.
Cookies We Use:
- Essential Cookies: To maintain login sessions and ensure security. The site cannot function without these.
- Functional Cookies: To remember your preferences (such as language and game settings).
- Analytical Cookies: To understand which pages are used most frequently (anonymous data).
You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
Jowa9 does not use any third-party advertising cookies. So using jowa9 will never result in jowa9 ads following you around on other websites.
06 How Long Is Your Data Retained?
Jowa9 does not retain your information longer than necessary. How long data is kept depends on the type of information and the purpose for which it was collected.
- Account Information: For the duration your account is active and up to 5 years after closure (as required by law).
- Transaction Records: Up to 7 years, as required under financial regulatory laws.
- Support Conversations: Up to 2 years after the issue is resolved.
- Analytical Data: Stored anonymously with no expiry.
- Cookies: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
If you request account closure, all personal data beyond legal requirements will be deleted within 30 days.
07 Your Rights
As a jowa9 member, you have several important rights regarding your data:
Right to Access Your Data
If you would like to know what information we hold about you, please contact our support team.
Right to Rectification
To correct inaccurate or outdated information, please contact our support team directly.
Right to Erasure
Upon account closure, you may request deletion of all data beyond what is required by legal obligations.
Data Portability
You may request a copy of your data to download.
Right to Restrict Processing
You may request that we restrict processing your data for specific purposes.
Right to Lodge a Complaint
If you have any concerns about data protection, please contact us directly.
08 Children's Privacy
Jowa9 is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors.
Should we discover that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted.
A Note for Parents: If you suspect that a minor has created an account on jowa9, please notify our support team immediately. We will take swift action.
09 About Policy Changes
This privacy policy may be updated from time to time due to changes in our business or applicable laws. Whenever a significant change is made:
- An SMS or in-app notification will be sent to your registered phone number.
- A banner will be displayed on the website homepage.
- The "Last Updated" date at the top of the page will be revised.
Continued use of jowa9 after any changes takes effect will be considered your acceptance of the updated policy. If you object to any change, you have the right to close your account.
10 Get in Touch
For any privacy-related questions, complaints, or requests, you may contact jowa9's Data Protection team.
Email: [email protected]
Support Hours: 7 days a week, 24 hours a day (Bengali-language support available)
Response Time: Typically within 24–48 hours
We take every request seriously and strive to resolve it as quickly as possible. Your privacy is a commitment we honour — not just on paper, but in practice.